Return Policy

Due to the nature of our products being made to order, we do not accept returns or provide refunds for change of mind.

If you have any issues, please feel free to reach out to us by e-mail at the adelaidegiftco@gmail.com

We will handle your query promptly and ensure you are taken care of.

Conditions for returns:

If an item is faulty, you are entitled to an exchange or a refund and we will process an exchange or refund accordingly. However, we reserve the right to assess each situation individually.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please contact us to arrange.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Return Policy, please contact us by e-mail at the adelaidegiftco@gmail.com