FAQs

Do you offer international shipping?
Absolutely! We’ll ship your goodies worldwide. Just be sure to keep an eye out for customs - those guys like to party, too!

What payment methods do you accept?
We accept credit cards and PayPal. Sorry, we can't take dozens of cookies, as tempting as that sounds!

What size shall I order?
More information on sizing can be found here. Alternatively, send us a message and we will try our best to assist.

How do I contact customer support?
You can reach out via our website contact form or email us at hello@adelaidegiftco.com.au! We promise our support team is friendlier than a golden retriever!

Can I change my shipping address after placing an order?
Unfortunately, not, once an order is placed it becomes an adventurous traveler without a map!

What should I do if my item arrives damaged?
Oh no! That’s not how we roll. Please reach out to us, and we’ll sort it out faster than you can say "supercalifragilisticexpialidocious!"

How should I look after my new threads (washing instructions)?

• Machine wash cold on a gentle cycle, inside out, with similar colors and mild detergent.

• Only use non-chlorine bleach when needed. Do not use fabric softener.

• Tumble dry on low heat or hang to dry for best results.

• If needed, iron on low heat, inside out. Do not iron over any prints or decoration.

• Do not dry clean.